Privacy Policy
Your privacy is important to us. This policy outlines how MellowRiverLab safeguards and handles your personal information.
Information We Collect
When you use MellowRiverLab's international cuisine creativity platform, we gather data that helps us deliver enhanced educational experiences. This includes details you provide when creating an account, joining learning programs, or reaching out to our support team.
- Personal identification information such as your name, email address, and contact details
- Educational preferences and cooking skill levels you specify
- Learning progress data from our creativity programs
- Communication records when you contact our support team
- Technical information about your device and browser to optimize the platform
We also collect anonymous usage analytics to understand how learners interact with our platform. This helps us improve course content and platform functionality without identifying individual users.
How We Use Your Information
Your data serves clear purposes that directly enhance your learning experience on our platform. We process personal information to deliver educational content, monitor your progress through courses, and offer personalized recommendations for skill development.
We never sell your personal information to third parties. Your data remains within our educational ecosystem and trusted service providers who help us run the platform.
Email communications include course updates, announcements about new programs, and educational resources related to international cuisine creativity. You can modify these preferences or unsubscribe at any time via your account settings.
Data Storage and Security
We store your information on secure servers located in India, in line with local data protection regulations. Our technical team applies multiple layers of security including encryption, restricted access controls, and regular security audits.
- SSL encryption for all data transmissions between your device and our servers
- Regular backup procedures to prevent data loss
- Access controls limiting staff who can view personal information
- Annual security assessments by independent cybersecurity professionals
Despite our safeguards, no online system is completely immune to security risks. We commit to notifying affected users within 72 hours if any data breach occurs that could compromise personal information.
Your Rights and Choices
Under Indian data protection laws and international privacy standards, you have several rights regarding your personal information. You can request access to all data we hold about you, request corrections to inaccurate information, or request deletion of your account and related data.
To exercise these rights, contact our privacy team using the information below. We typically respond to data requests within 15 business days, though complex requests might take up to 30 days.
Deleting your account removes your profile, learning progress, and personal information from our active systems. However, we may retain anonymized usage data for platform improvement purposes.
Sharing and Disclosure
We share personal information only in specific circumstances that support your educational experience or comply with legal requirements. This includes trusted service providers who help us deliver course content, process payments, or maintain our technical infrastructure.
- Educational content delivery partners who provide specialized cooking instruction materials
- Payment processors for handling course enrollment fees
- Cloud hosting providers who maintain our platform infrastructure
- Legal authorities when required by Indian law or valid court orders
All third-party partners sign agreements requiring them to protect your information with the same standards we uphold. They may only use your data for the specific services they provide to us.
Cookies and Tracking
Our site uses cookies to improve your browsing experience and remember your preferences. These small files help us recognize returning users and offer personalized content recommendations based on your interests in international cuisine.
You can adjust cookie settings through your browser preferences, though disabling certain cookies may limit some platform features. We use both session cookies that expire when you close your browser and persistent cookies that remember your preferences for future visits.
Children's Privacy
MellowRiverLab's educational programs are intended for learners aged 16 and older. We do not knowingly collect personal information from individuals under 16 without verifiable parental consent. If we discover that a child under 16 has provided personal information, we will delete that information promptly.
Parents or guardians who believe their child has provided information to us should contact our privacy team immediately for assistance with account removal or data deletion.
Changes to This Policy
We periodically update this privacy policy to reflect changes in our practices or legal requirements. Significant changes will be communicated via email notifications and prominent notices on our website at least 30 days before they take effect.
Continued use of our platform after policy changes indicates your acceptance of the updated terms. We encourage you to review this policy regularly to stay informed about how we protect your information.
Privacy Questions or Concerns?
Contact our privacy team at support@mellowriverlab.site
Or write to us at: 11 Culinary Street, London, W1U 3BW, United Kingdom
Phone: +44 20 7946 0958
This privacy policy was last updated on January 15, 2025